Privacy Policy

Your privacy is important to us. It is Jelvi Player's policy to respect your privacy regarding any information we may collect from you across our website and application.

1. Information We Collect

Jelvi Player is primarily designed to act as a local media player. We only collect the minimal information necessary to provide our service, manage your subscription, and handle support requests.

• Log Data and Device Identifiers: We collect your TV's MAC Address or a hashed Device ID. This is required to identify your device for activation and playlist management.
• User Data: If you upload playlists (such as M3U or Xtream), we store these URLs/Credentials securely on our servers to synchronize them with your devices. We do not analyze the media content of your playlists.
• Contact Data: If you use our contact forms or email us for support, we may retain your email address and messages.

2. How We Use Your Information

We use the collected information for the following purposes:

• To activate and manage your device license on our servers.
• To synchronize the playlists you upload across your devices.
• To respond to your support requests via email.
• To detect and prevent fraudulent use of activations.

3. Security of Your Information

We take security seriously. All the data transmitted between our website, our apps, and our servers is secured using SSL encryption. Your playlists and device identifiers are stored securely in our Firebase databases managed by an enterprise-grade cloud provider. However, remember that no method of transmission over the internet is completely reliable, and we cannot guarantee absolute security.

4. Third-Party Services

Jelvi Player does not contain ads and we do not sell or rent your personal data to third parties. We use payment processors for secure transactions; however, your raw payment details (such as full credit card data) are handled entirely by these trusted third-party payment gateways and are not stored by us.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.